TellTale people
Susan Cross MA AMA FAHI TellTale partner, is one of the best-known specialists in visitor experience and interpretation in the UK. She has spent 25 years building memorable connections between people, place and history first as a natural sciences curator and later as an environmental educator, writer, interpreter, and consultant. She established TellTale in 1987.
Susan's work focuses on strategic and advisory work and providing training and mentoring to inspire the next generation of heritage communicators. She is endlessly fascinated by places and her approach to on-site communication combines celebration and discovery with the practicalities of visitor management, informal learning and budgets.
Jane Conway, TellTale's administrator, is the person most likely to answer the phone and tell you where in the country Susan and Peter are working. She makes sure that our busy office runs smoothly.
Peter Phillipson B.Sc Dip.L.D. MIEEM AAHI TellTale partner, has a background in landscape design, nature conservation and site management. He is passionate about helping people experience and enjoy the natural world and our historic heritage. He joined TellTale in 1992.
Peter leads the site experience analysis/mapping and design aspects of our work. He project manages the production of on-site interpretation, working with specialists and sub-contractors to produce new solutions for each project. He is a specialist advisor to leading conservation agencies, helping them develop innovative ways to communicate scientific and technical information to lay audiences.
Trentstone Giles (commonly known as Max) has an illustrious lineage and brings a touch of class to the TellTale office. He is our security chief and life-coach to the team, advocating the benefits of deep relaxation, regular exercise and ball games. He takes the lead in meeting and greeting visitors to the office, setting high standards in unbounded joy and enthusiasm. Max takes considerable interest in our work in countryside access and recreation and believes he has unrealized potential in this area. For the time being at least his role in the business is largely desk-based.
