Who we are
Susan Cross MA AMA FAHI is one of the best-known interpreters in the UK. She has spent 25 years building memorable connections between people, place and history first as a natural sciences curator and later as an environmental educator, writer, interpreter and poet. She established TellTale in 1987.
Susan's work focuses on strategic and advisory work, pushing the boundaries of interpretive writing, and providing training to inspire the next generation of interpreters. She is endlessly fascinated by places and her approach to on-site communication combines celebration and discovery with the practicalities of visitor management, informal learning and budgets. She is Vice Chair of the Association for Heritage Interpretation and Convenor of the Training and Accreditation Sub–group.
Jane Conway, TellTale's administrator, is the person most likely to answer the phone and tell you where in the country Susan and Peter are working. She makes sure that our busy office runs smoothly.
Peter Phillipson B.Sc Dip.L.D. MIEEM AAHI has a background in landscape design, nature conservation and site management. He is passionate about helping people experience and enjoy the natural world and our historic heritage. He joined TellTale in 1992.
An experienced and skilled project manager, Peter leads the design aspects of our work, working with a range of specialists and sub-contractors often producing new solutions for each project. He also acts as specialist advisor to leading conservation agencies, helping them develop innovative ways to communicate specialist and technical information to lay audiences.
Trentstone Giles (commonly known as Max) has an illustrious lineage and brings a touch of class to the TellTale office. He is our security chief and life-coach to the team, advocating the benefits of deep relaxation, regular exercise and ball games. He takes the lead in meeting and greeting visitors to the office, setting high standards in unbounded joy and enthusiasm. Max takes considerable interest in our work in countryside access and recreation and believes he has unrealized potential in this area. For the time being at least his role in the business is largely desk-based.
