Susan Cross MA AMA FAHI

AK403044 (1)                          Screen Shot 2015-02-23 at 18.58.15

Susan Cross, a TellTale partner, is one of the best-known specialists in visitor experience and interpretation in the UK. She is a Fellow of the Association of Heritage Interpretation.  She has spent 25 years building memorable connections between people, place and history first as a natural sciences curator and later as an environmental educator, writer, interpreter, and consultant. She established TellTale in 1987.

Susan’s work focuses on strategic and advisory work and providing training and mentoring to inspire the next generation of heritage communicators. She is endlessly fascinated by places and her approach to on-site communication combines celebration and discovery with the practicalities of visitor management, informal learning and budgets.

Peter Phillipson B.Sc Dip.L.D. MCIEEM AAHI

CIEEM_Text-Logo-web                Screen Shot 2015-02-23 at 18.58.15

Peter Phillipson, a TellTale partner, has a background in landscape design, nature conservation and site management. He is passionate about helping people experience and enjoy the natural world and our historic heritage. He joined TellTale in 1992.

Peter leads the experience analysis and design aspects of our work. He project manages the production of on-site interpretation, working with specialists and sub-contractors to produce new solutions for each project. He is a specialist advisor to leading conservation agencies, helping them develop innovative ways to communicate scientific and technical information to lay audiences.

Trentstone Giles (commonly known as Max)

Susan on stairs 2 42

has an illustrious lineage and brings a touch of class to the TellTale office. He is our security chief and life-coach to the team, advocating the benefits of deep relaxation, regular exercise and ball games. He takes the lead in meeting and greeting visitors to the office, setting high standards in unbounded joy and enthusiasm. Max takes considerable interest in our work in countryside access and recreation and believes he has unrealised potential in this area. For the time being at least his role in the business is largely desk-based.

Our Excellent Associates

We are flexible and respond to what each client needs. We are equally happy working with tiny community groups or planning major developments with a team of professionals.

We are not tied to an in-house design and delivery team so are free to recommend what is right for you, not for us.

We build the best team for a given job from a network of top specialists that we have nurtured over many years. We can call on the best in the business as and when you need them.

Many of our associates have worked with us for years, in a few cases for decades. Our network is international with close associates in Ireland, Slovenia and Australia and people we know well and are keen to work with in Spain, Croatia, Germany and USA.

We are always looking for new people to work with when the right job comes along. If you have high standards and good skills would like to work with us, let us know.


  • Association of Heritage Interpretation Member logo
  • interpret europe logo
  • National Association for Interpretation logo