Core TellTale Staff

We are flexible and respond to what each client needs. We are equally happy working with tiny community groups or planning major developments with a team of professionals.

We are not tied to an in-house design and delivery team so are free to recommend what is right for you, not for us.

Susan Cross MA AMA FAHI

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Susan Cross, a TellTale partner, is one of the best-known specialists in visitor experience and interpretation in the UK. She has spent 25 years building memorable connections between people, place and history first as a natural sciences curator and later as an environmental educator, writer, interpreter, and consultant. She established TellTale in 1987.

Susan’s work focuses on strategic and advisory work and providing training and mentoring to inspire the next generation of heritage communicators. She is endlessly fascinated by places and her approach to on-site communication combines celebration and discovery with the practicalities of visitor management, informal learning and budgets.

Peter Phillipson B.Sc Dip.L.D. MIEEM AAHI

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Peter Phillipson, a TellTale partner, has a background in landscape design, nature conservation and site management. He is passionate about helping people experience and enjoy the natural world and our historic heritage. He joined TellTale in 1992.

Peter leads the experience analysis and design aspects of our work. He project manages the production of on-site interpretation, working with specialists and sub-contractors to produce new solutions for each project. He is a specialist advisor to leading conservation agencies, helping them develop innovative ways to communicate scientific and technical information to lay audiences.


Gemma Ball, MA

Gemma joined TellTale in November 2015.  She comes from a background in the creative arts, having worked both in theatre production and the administration of arts events.  Gemma brings strong organisational and communication skills and is accustomed to working to strict deadlines.  Her experience of engaging with a wide variety of organisations strengthens our team’s ability to take a broad-based and creative approach to communication.