The challenge

Our appraisal of the visitor experience at the WWT’s flagship site in London had been very successful. The WWT wanted something similar, but considerably smaller and cheaper, for their other centres.

Our response

We used what we had learned from the work in London to develop training and support tools for the other centres.

We ran a workshop for staff at volunteers at each centre and wrote up the results as a draft Centre Engagement Plan.

This included an action plan for developing interpretation at each centre.

We made follow up visits a year later to look at progress (which was almost always good!) and to review and revise the action plan.

 

 

Related Projects

  • Mentoring for Irish heritage attractions

    • Heritage and Wildlife Interpretation
    • Sustainable Heritage Tourism
    • Training and Mentoring
    • Visitor Experience Strategy

    We work with Fáilte Ireland (the Irish Tourism Development Authority) to raise standards in visitor experience at Irish heritage attractions.

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    A story-rich heritage tourism for Cork

    • Heritage and Wildlife Interpretation
    • Sustainable Heritage Tourism
    • Visitor Experience Strategy

    We re-shaped Cork’s rich maritime heritage as four compelling ideas and a raft of memorable experiences.